Assigning Tools To Your Agents

Assigning Tools to Voice AI Agents

Once your tools are created and tested, the final step is to assign them to your Voice AI Agents in 008 Agent. This enables the agent to call those tools during a conversation and unlock new capabilities such as scheduling meetings, checking order statuses, or creating support tickets.

🧭 Where to Assign Tools

Inside each agent’s configuration panel, you’ll find a section titled “Tools”.

AAI Agents - Tools

👇 Steps to Assign a Tool:

Go to the agent settings
Scroll down to the “Tools” section
Select one or more tools from the available list
Click “Save” to apply changes

Once saved, your agent will have access to these tools during live interactions.

📌 Best Practices & Tips

🧠 1. Prompt Instructions Are Key

Tools only work well when your agent knows when and how to use them. In the system prompt:

Give clear usage rules for each tool
Define what triggers each tool (e.g., “Only call create_zendesk_ticket when the user asks for support”)
Provide examples of valid inputs (e.g., “When creating a lead, always ask for full name, email, phone and company”)

🧾 2. Write Clear Tool Descriptions

When creating the tool, define in the description field:

When to use it (the intent)
What parameters are required
Any preconditions or logic to follow

A strong tool description improves the agent’s decision-making and reduces misuse.

🧪 3. Align Prompt and Tool Schema

Make sure your system prompt and tool schema match perfectly:

The prompt should list the required data
The schema should enforce it
Both should avoid ambiguity in formats (e.g., always ask for phone numbers digit by digit)

✅ Final Reminder

You can add or remove tools at any time from the agent configuration
No redeploy is required – changes are live immediately
Keep tools minimal and targeted: less is more when it comes to agent clarity

Well-assigned tools + a smart prompt = a powerful voice experience.

Ready to upgrade your agents? Head to the agent editor and start assigning tools!